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All parcels shipped by Vine Beverages are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you. Every bottle is shipped in a specially designed cardboard box that provides superior protection. We use the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.

If you have received a damaged or defective product, then see the options below.




In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it upon delivery. If you have opened the package, then the following procedure will apply:


1. Provide photographic evidence of all item(s) to within 7 working days of the goods being delivered according to parcel tracking details.

2. We will either issue you a partial/full refund for the cost of the item depending on the severity of the damage, alternatively we may arrange collection of the damaged item(s) and send out a replacement item(s). 



In the event your goods were not delivered because you had not collected them from the parcel depot or the goods were returned back to us due to incorrect delivery details being provided, then the following procedure will apply:


1. We will refund you back for the cost of the items received back at our address. You will not be refunded any shipping costs.

2. If you wish to receive the items, then you are welcome to place a new order, alternatively, you can pay shipping costs again and we'll re-dispatch the items to you.



These terms and procedures do not affect your statutory rights.

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